Position: Subject Matter Expert (SME) – Fibre
Department: Telecom Operations & Maintenance (O&M)
Experience: 15+ Years
Location: Hyderabad
Key Responsibilities
1. Network Operations & Maintenance
- Lead and manage fiber network O&M activities including backbone, access, and last-mile fiber networks.
- Ensure maximum network uptime and quick restoration during fiber cuts or outages.
- Monitor fiber network performance and implement corrective actions when required.
- Ensure proper preventive and corrective maintenance of fiber infrastructure.
2. Technical Expertise & Troubleshooting
- Provide expert-level support for fiber faults, OTDR analysis, and network troubleshooting.
- Analyze fiber performance issues and recommend technical solutions and improvements.
- Guide field teams in handling complex fiber restoration and splicing activities.
- Review and validate fiber route diagrams, link loss budgets, and test reports.
3. Project & Team Management
- Lead and mentor field engineers, fiber technicians, and supervisors.
- Coordinate with internal teams, vendors, and customers for smooth network operations.
- Ensure field teams follow SOPs, safety standards, and operational guidelines.
- Conduct technical training sessions for field teams to enhance skill levels.
4. Network Quality & Compliance
- Ensure fiber network quality as per telecom industry standards and customer SLAs.
- Monitor key performance indicators such as MTTR, fault resolution time, and uptime.
- Ensure compliance with project documentation, testing procedures, and audit requirements.
5. Reporting & Documentation
- Prepare and review network performance reports, outage reports, and root cause analysis (RCA).
- Maintain proper documentation related to fiber routes, maintenance activities, and fault history.
- Support management with technical insights, improvement plans, and operational strategies.
Required Skills & Competencies
- Strong expertise in FTTX networks, GPON, fiber backbone, and access networks.
- Hands-on experience with OTDR testing, fiber splicing, fiber fault localization, and restoration.
- Knowledge of telecom O&M processes and network management practices.
- Ability to analyze network issues and provide quick technical solutions.
- Strong team leadership, coordination, and communication skills.
Educational Qualification
B.E / B.Tech / Diploma in Electronics/Telecommunications/Electrical Engineering.